Conflict happens when people hold different expectations and communicate poorly. There are many tools to avoid and resolve disputes that can result in reconciliation without damage.
Dr. Kate Q. Tandy has 25 years experience as a mediator for individual, inter and intra departmental conflicts. She has the experience to differentiate difficult behavior from a person's personality and works to prevent unproductive behavior. She facilitates discussions allowing all involved parties to work out their own solution to the problem.